TERMS OF SERVICE



DESCRIPTION OF OPERATIONS

Kiddie Kab of WNY, LLC., provides children's transportation services as well as packaged, hosted trips for individuals and small groups.

Kiddie Kab vehicles operate Monday through Friday between 6:00 a.m. and 8:00 p.m., with office hours from 8:00 a.m. until 5:00 p.m. Service is also available outside of these hours, and on weekends, with advance arrangement.

To register for service, please visit our website and complete the on-line registration form. There we collect basic demographic information about the rider(s) and registering adult/parent/caregiver, (i.e. residential address of rider(s), basic necessary medical information as it pertains to allergies or other conditions where the driver may need to assist the rider or call for emergency care, date of birth). For those unable to register by electronic means, our offices can be contacted during the business hours listed above.

Kiddie Kab accepts written requests for transportation from parents, legal guardians, caregivers, and the legal/authorized representatives of businesses and organizations (with permission slips from the riders’ parents, legal guardian or caregiver).

Once a rider is registered in our system, continuous rides may be scheduled simply by providing the date, time, point of origin and destination directly through our dispatch line.

A Kiddie Kab passenger may, on occasion or regularly depending on the point of origin and program participation, share a vehicle with other children. When this occurs, our vehicles follow a logical and efficient ‘route’ to deliver each rider to their destination in a timely and safe manner. In these cases, depending on where your riders’ destination falls within the route, he or she may not go directly from their pick-up location to their destination. In these situations, the passenger may have to travel in a Kiddie Kab vehicle for an extended period of time. In general, we try to limit any one riders time on-board a Kiddie Kab vehicle to a maximum of 45 minutes, however, the length of their trip normally depends on a number of variables. Most commonly those variables appear as, the number of riders on the route, weather conditions and delays in pick-up or drop-off; however there may be other unforeseen occurrences. Kiddie Kab can provide details for specific rider’s routes upon request.

After all registration requirements have been met and Kiddie Kab confirms that a request can be fulfilled, the requested ride(s) is considered "scheduled and billable". Payment may be submitted by credit card, debit card (online, via your invoice) or by mailing payment to Kiddie Kab, PO Box 526, East Amherst NY 14051 at least 24 hours before service is to begin.

Kiddie Kab takes pride in its vehicles, the drivers’ ability to provide a safe, enjoyable, comfortable, friendly and event free ride, and in the riders themselves! Therefore, we offer this guide for Parents, Caregivers, and Riders regarding the rules and regulations when receiving service from Kiddie Kab (here after referred to as “KK”). Expanded explanations of these guidelines are available upon request.

Parents and caregivers can receive near real-time text and e-mail messages about pending pick-ups, drop-offs, delays, and other ride-related situations. For access, contact the office at 716-337-5222



Pick-up and Drop-off Policies
How to Avoid Missed Rides, Delays and Additional Fees

To avoid missed rides and unnecessary delays, we urge riders to be ready to board KK vehicles ten minutes before the scheduled pickup time. For example, if pick-up is scheduled for 7:20 a.m. the rider should be ready and waiting by 7:10 a.m.

KK drivers will wait only 5 minutes at a pick-up location for a scheduled passenger to board the vehicle. If the driver arrives early (before the scheduled pick-up time) he or she will still wait only 5 minutes past the scheduled pick-up time. Drivers may extend the wait time an additional 5 minutes at their discretion, but they are not required to do so, even if a parent or caregiver asks them to delay their departure. KK drivers operate on a planned, timed schedule, and a delay at one location will cause additional delays at other locations. *Please note, if the reason for delay is not a verifiable emergency, a surcharge may be applied.

Failure to board a KK vehicle upon its arrival at a pick-up location during the 5 minute window may result in the following situations:

  1. The driver leaves the pick-up location without the rider (If a pick-up is scheduled to occur at a passenger's residence, the driver is authorized to leave the passenger at the residence).
  2. KK may be able to return to the pick-up location and provide transportation, but only if asked to do so by the registering adult or “caregiver”, and only if the KK routing schedule permits. An additional service fee may be incurred if KK returns for a passenger who has missed their pick-up. A "caregiver" may include, but is not limited to: a teacher, counselor, school or district administrator, caseworker, therapist, or employer.

Passengers and their parents or caregivers are responsible for knowing the scheduled pick-up time and when their KK vehicle actually arrives at the pick-up location. KK drivers are not required provide advance notice of, or make known their arrival at the pick-up location. Drivers will not exit their vehicles to ring doorbells, knock or enter buildings to seek out riders, nor do they honk their horns or make phone calls to announce their arrival.

KK drivers are not authorized to sign riders in or out of school, classes, programs, daycare, and so forth. If a sign in or out procedure is in place, arrangements for its completion must be made in advance between the rider's caregiver, KK, and the school, class, program, etc.

Because traffic, weather, and tardy riders can cause delays, KK considers its drivers to be "on time" if they arrive at a given location within ten minutes of their scheduled pick-up or drop-off time. Most of the time a driver will be less than ten minutes behind schedule, but delays can, occasionally, be much longer. When a KK driver knows he or she will be more than ten minutes late for a pick-up or drop-off, KK will attempt to contact the parent, caregiver, passenger, or an authorized supervisor at the pick-up or drop-off location.

Riders expecting a pick-up should not leave their pick-up locations unless they've waited at least 10 minutes past their scheduled pick-up time for a KK driver to arrive. If a rider has waited 15 minutes and a KK driver has not arrived, and has not already contacted the riders parent or other responsible party, the rider should seek out a parent, caregiver, return to their program or follow whatever process has been put in place by the parent/caregiver and have them contact the KK office at 716-337-5222. Leaving a pick-up location before the allowable time, will only cause further delays, and may result in the rider being considered a no-show.



Changes to Service

Riders expecting a pick-up should not leave their pick-up locations unless they've waited at least 10 minutes past their scheduled pick-up time for a KK driver to arrive. If a rider has waited 15 minutes and a KK driver has not arrived, and has not already contacted the riders parent or other responsible party, the rider should seek out a parent, caregiver, return to their program or follow whatever process has been put in place by the parent/caregiver and have them contact the KK office at 716-337-5222. Leaving a pick-up location before the allowable time, will only cause further delays, and may result in the rider being considered a no-show.

Riders expecting a pick-up should not leave their pick-up locations unless they've waited at least 10 minutes past their scheduled pick-up time for a KK driver to arrive. If a rider has waited 15 minutes and a KK driver has not arrived, and has not already contacted the riders parent or other responsible party, the rider should seek out a parent, caregiver, return to their program or follow whatever process has been put in place by the parent/caregiver and have them contact the KK office at 716-337-5222. Leaving a pick-up location before the allowable time, will only cause further delays, and may result in the rider being considered a no-show.

Please contact the KK main office at 716-337-5222 to place any change requests. Changes may also be e-mailed to [email protected]; however, we cannot guarantee the change will go into effect immediately using this method.

KK drivers will not accept any schedule/route/time changes from any source other than KK dispatch. Notice of a schedule change, pick up location change, destination change, time/date change and a ride cancellation will only be accepted if it is phoned into the KK dispatch line at 716-337-5222, emailed to [email protected] or changed through our website www.KiddieKabWNY.com., by the subscribing parent/adult via the KK dispatch system by calling 716-337-5222.

KK will apply a charge for route changes (time, location, and destination) that are made without advance notice (advance notice being at least 24 hours before the scheduled pick-up time) or if the KK vehicle is already in route. *KK verifies all route change communication received by contacting the parent/subscribing adult via the contact information already in our database, not a number provided by any other means. *PLEASE NOTE: some changes requests will be rejected if they interfere with the remaining route (our discretion), present an unsafe situation for our drivers and/or riders or were not made using the proper avenues.

When a 3rd party requests changes that affect the financial obligations of the party responsible for paying KK invoices, KK will need the responsible parties approval before making the change. For this reason, KK urges those who have their transportation paid for by a third-party to contact that party, and ask them to contact KK.

Unsafe Drop-offs and No Shows

When a 3rd party requests changes that affect the financial obligations of the party responsible for paying KK invoices, KK will need the responsible parties approval before making the change. For this reason, KK urges those who have their transportation paid for by a third-party to contact that party, and ask them to contact KK.

Unsafe drop-offs and no shows can cause a customer to incur an additional fee; if this happens, the card used to pay for your service will be billed automatically (refer to our billing schedule for the dollar amount). If your rider service is paid for by a third party organization, an invoice for the fee will be given to the registering adult with a 5-day pay requirement; if the fee is not paid within the required period it could result in the delay or cancellation of KK rider service. The "responsible party" means the individual or entity with financial responsibility for a given rider's Kiddie Kab invoices, as identified on our registration and emergency form.

"Unsafe drop-offs" are those situations in which a KK driver deems it unsafe to leave the rider at the drop-off location because the rider:

  • Cannot enter his or her destination
  • A parent or caregiver is not present or does not accept responsibility for the rider
  • The rider appears to be entering a situation or environment that the driver considers unsafe

Also, if the KK driver determines it is necessary to retain responsibility for a rider, for any of the reasons given above (or for a reason not herein mentioned but apparent and necessary to ensure the rider's safety), the driver may be directed by KK dispatch to continue with the remaining portions of the route until your rider is delivered to the emergency child care facility. This will be done in order fulfill the company's commitments to our other riders. Please be advised that a minimum fee of $30 will be charged to the registering adult by KK, in addition to the fees assessed by the child care facility. These are separate charges and are due immediately, to the respective parties. If this situation occurs more than once, the proper authorities will be informed.

If KK is requested to return to the rider's original drop-off location, (only after fulfilling its commitments to other riders and customers) and it is still necessary for the driver to continue to retain responsibility for the rider (again, for any of the reasons listed above, or a reason not herein mentioned but apparent and necessary to ensure the rider's safety), a second set of charges will be added and the child will be taken to the appropriate emergency child care facility. On the 3rd occurrence, CPS will be notified.

If KK is requested to return to the rider's original drop-off location, (only after fulfilling its commitments to other riders and customers) and it is still necessary for the driver to continue to retain responsibility for the rider (again, for any of the reasons listed above, or a reason not herein mentioned but apparent and necessary to ensure the rider's safety), a second set of charges will be added and the child will be taken to the appropriate emergency child care facility. On the 3rd occurrence, CPS will be notified.

A no-show situation is one in which the rider, who has two or more rides scheduled, is a no-show at his or her first pick-up location of the day. For example: a rider has an a.m, pick-up scheduled at home and a p.m. pick-up scheduled at school, and he or she is a "no show" for the a.m. pick-up. In this situation KK will cancel the remaining scheduled rides for that day, unless we receive a phone call that the rider will be present for the remaining rides. There will be no refund granted of the seat fee for the missed portion of the day.

In no-show situations, the KK dispatch unit may make at least three attempts by phone (during our 5 minute post arrival window) to contact the necessary parties and obtain instructions from a parent, caregiver, or on-site authority. In which case KK will consider ways to act upon that information, or integrate those instructions into the remaining route, if any. However, KK does not guarantee that it will be able to do so. As well, the appropriate fees may apply.

If the KK driver does not receive instructions from the registering adult, caregiver, or on-site authority during the 5 minute post arrival allowance, they will leave the location and continue the remaining route as scheduled, if the no-show occurred at the rider's first pick-up location of the day and there is no additional information to act upon.

If the KK driver does not receive instructions from the registering adult, caregiver, or on-site authority during the 5 minute post arrival allowance, they will leave the location and continue the remaining route as scheduled, if the no-show occurred at the rider's first pick-up location of the day and there is no additional information to act upon.

Kiddie Kab reserves the right to waive additional fees related to unsafe drop-offs and no-shows.



Passenger Behavior, Ride Suspension and Cancellation

There is no eating or drinking of any kind in KK vehicles, at any time.

By law, KK drivers are responsible for their passengers and their vehicles. For this reason, when riding with KK, passengers must follow the safety and comfort-related instructions given them by KK drivers, according to our policies and procedures.

Our riders are expected to be respectful and courteous toward the driver and all other passengers at all times. Behavior and language that compromises safety or impinges on the rights of others in the vehicle will not be tolerated, and will be grounds for temporary suspension of services or cancellation of all scheduled rides. KK reserves the right to determine the breadth, depth and scope of what is considered unsafe language (violent and/or threatening words, bullying), inappropriate actions and unsafe/compromising behavior when it is faced with a situation that may not be specifically spelled out in this manual; or when the rights of others have been impinged upon. Because KK promotes a bullying free environment, we involve law enforcement officials as necessary.

Sharp objects, weapons of any sort and open writing instruments are FORBIDDEN, at all times in KK vehicles. Kiddie Kab of WNY has a zero tolerance policy for violence (violent acts, violent/threatening behavior, violent/threatening words, bullying). If any of these instances occur in any of the KK vehicles, the rider will be banned from our service and law enforcement will be contacted.

Even if seat belts weren’t required by law, they would be required by KK, because the safety of our youthful future is first priority! All KK riders must be seated and correctly belted at all times. The only time a rider may come out of their seat restraints is upon arrival at their OWN destination; and only when the vehicle has come to a complete stop and the driver has given the ok to disembark.



Holidays and School Closings

KK does not provide transportation on the following holidays (including the Monday observances when they are considered part of the holiday):

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day and the Friday that follows
  • December 24 -31

If a child's school, school district, or scheduled destination closes due to weather, road, or other conditions, KK will be deemed closed as well, and will not provide transportation for children to or from that school, district, or destination until it reopens.

In the event that a school, district, or destination closes (which would cause KK services to be closed in those areas), individuals scheduled to ride on the day or days of closing will receive a credit equal to 50% of the normally applicable fees.

In addition, KK reserves the right to suspend operations at our own discretion if we believe doing so will help ensure the safety of our passengers, drivers, and other motorists

In the event that KK exercises its discretion to suspend operations, a credit of 100% will apply to all applicable fees.

KK will notify effected customers if and when such closures should occur, by posting a message on our website or with direct phone call to the riders scheduled on the effected route.